Terms and Conditions

This site is made available for access by the public subject to the terms below. If you do not accept these terms, you may not access the site and should leave immediately.

Windows Direct has made reasonable efforts to ensure that the information contained in this website is accurate at the time of inclusion. Windows Direct makes no representations or warranties about the information provided through this website, including any hypertext links or any other items used either directly or indirectly from Windows Direct's website and Windows Direct may make changes and corrections at any time, without notice.

Use of this website is permitted on the basis that Windows Direct accepts no liability for any loss or damages of whatsoever kind resulting from whatever cause (including Windows Direct) through the use of this website and the material contained or referred to on it. However, nothing in these terms shall restrict Windows Direct's liability for death or personal injury caused by its negligence or fraud, or for fraudulent misrepresentations.

Windows Direct is not responsible for the content of external Internet sites or hyperlinks. Users are advised to use linked sites with caution and in accordance with any terms of use of these sites.

The entire content of the site including its visual design and coding is subject to copyright protection and is owned by or licensed to Windows Direct 


Refund Policy

Once an order has been placed through the site, confirmed by Windows Direct and sent to the receiever, the receiver will not be able to return the goods ordered, unless they are damaged in transit.

The onus is on the customer ordering to make sure that the goods ordered, dimensions, style, fittings and their quantities are indeed correct.

This is due to all our items being made to order. Windows Direct warrants that goods sold are in good order at the time of dispatch.

Should goods be received in a damaged condition, please contact us to make arrangements for the damaged goods to be replaced free of charge. Please inspect your goods on delivery for any damages and mark the damaged/missing products on the waybill from the courier company

Our email address is or contact our head-office on 031 572 7201