We are based in Durban and courier our products directly to your door wherever you are in South Africa on 24-48 hour transport.

We have a variety of transport service providers and can often get lower quotes, especially when you are ordering more than one product.

Please feel free to contact our office to discuss further.  Our email address is

As many of the products are made to order, all our lead times are displayed on our website for each product.

From the time that we despatch your order you should receive it within 24 – 48 hours. 

Windows Direct makes every effort to deliver products that are undamaged and in good working order, but unfortunately there are times when products may be damaged during shipping.

In these instances we will replace the products that were damaged during shipping HOWEVER please inspect your product on delivery for any damages and mark it on the waybill from the courier company. Please contact us immediately so that we can make arrrangements to either repair or replace the product depending on the damage. 

Should you have any queries please contact us on or call us on 031 572 7201